FAQs

Whether pharmaonline.store is licensed or not?

Yes, pharmaonline.store is a licensed online pharmacy

Opening Hours

pharmaonline.store works 24×7 and you can order anytime from anywhere. Our services are available from 9:00 AM to 9:00 PM EST.

Contact Us

You can contact us by sending your queries by clicking on the ‘Contact Us’ option or email us at our email address given on the homepage.

How Can I Get Discounts?

Pharmaonline.store provides you with quite a few opportunities to save more on your purchase of medicines.
We have attractive offers and rewards for you. You can earn rewards through our reward point program and redeem them on your future purchases. You can earn more points if you shop regularly.

There are great discounts for our regular customers. You will also get seasonal and occasional discounts on Pharma Online Store.

Our Privacy Policy

The information entered by you such as name, address, phone number, payment details, and orders remains confidential. We do not share these details with any third person or company. It is only used by authorized personnel to process your order.

All the information provided to us is subject to privacy laws. We use the most secure electronic security measures and protect our servers using secure firewalls to prevent unauthorized access to your data.

Do We Accept Insurance Plans?

We do not accept insurance plans but we provide an invoice of your purchase against which you can claim insurance.
But, our medicines are so low-priced and affordable, that you will not need an insurance plan.

The procedure of Return/Refund?

To know about our return or refund policy, go to “Shipping Policy” then “Return Policy” or “Refund Policy.”

Is it safe to use my credit or debit card at the pharma online? store?

Yes, it is safe to use your credit or debit card on our website. We apply third-party payment processing services which are certified payment gateways for making transactions.

The product I received is different from the image on your website?

Although we make sure that all the product images on our website are the same as the original medicines that you receive, sometimes actual product color may vary from the pictures shown on the site. We cannot guarantee the accurate representation of the product images because your computer monitors may have different color settings. Note that the pictures shown on our website are for reference purposes only.

Medicine Related Questions:
Are your medicines safe?

No doubt that all the medicines we provide are of the greatest quality. The medicines we provide are FDA (Food and Drug Administration) approved. Government licensed manufacturers supply us with medications, and all of them are manufactured and packaged under government supervision.

The medicines that I buy from my local pharmacy look different from your medicines!
According to the laws of the government, generic medicines and trade medicines should not look alike. So, the generic medicines that you buy from local pharmacies are different from our branded ones, though both of them contain the same active ingredients.

What are Generic Medicines?

Generic medicines are marketed without trade names and are identified as their brand-name counterparts in all respects such as dosing instructions, dose, strength, administration route, efficacy, safety, active ingredients, and bioavailability. According to FDA and DEA, generic medicines should meet the same standards as set for brand-name counterparts.

Do we sell generic drugs?

Yes. pharmaonline.store sells generic as well as branded drugs.

Are generic drugs safe?

All the generic drugs or medicines on our website are obtained from world-renowned manufacturers and meet rigorous specifications. According to law, generic medicines are bio-equivalent to their brand-name medications counterparts.

Order Related Questions:
What information is required to order?

To process your order fast, we need the following details from you:

• Your prescriptions (in case of prescription medications)
• Your payment details (credit or debit card, or net banking information)
• Your personal information (name, mobile number, email address)
• Your billing and shipping information (delivery address)

What forms of payment do you accept?
We accept the following payment methods:

• Credit/debit cards
• Net banking
• Online wallets

Note: We are currently adding some more methods of payment for ease of use.

Delivery-Related Questions

Do you deliver products to any location in the United States?

Yes. We deliver the medicines to every corner of the USA.

How long does it take to deliver my order?

Our delivery partners usually take 4-7 business days in delivering your product to your doorsteps. The delivery time varies depending on the location as well as the type of medicine you ordered.

How will I know if my order is shipped or not?

You will get a confirmation through mail once your order is confirmed. The mail will have tracking details and an ID password to track the status of your product.

For more details on your order shipping, you can contact our customer care executives.

Can I cancel my order?

Send an email request to us if you want to cancel your order. Please note that we cannot cancel your order case we have already shipped it.

Can I change my delivery/shipping address after placing my order?

You can change the delivery address if the product is not shipped yet, and we will deliver the package at the address of your request. To know further about it, contact our customer care executive.